Terms of Service

1. Agreement to terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "Customer") and BadgeRocket ("BadgeRocket", "we", "us", or "our") concerning your access to and use of https://badgerocket.app, the BadgeRocket console, and related products and services (collectively, the "Services").

If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization.

If you do not agree to these Terms, do not access or use the Services.

2. Description of services

BadgeRocket provides event check-in and badge printing tools for conferences and events, including attendee list management, check-in by QR code or name search, badge design and printing workflows, printer rental or purchase options, and integrations with third-party registration platforms.

Features may change over time. We may add, modify, or discontinue functionality, provided that material changes to paid plans are handled as described in these Terms.

3. Accounts and eligibility

To use certain parts of the Services, you must create an account and provide accurate, complete, and current information. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at [email protected] if you suspect unauthorized access.

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. The Services are intended for business and organizational use in connection with events you organize or support.

4. Customer data and attendees

You may upload, sync, or otherwise provide attendee and event information ("Customer Data") to the Services. As between you and BadgeRocket, you retain all rights in Customer Data. You grant us a limited license to host, process, transmit, and display Customer Data solely to provide and improve the Services and as otherwise described in our Privacy Policy.

You represent and warrant that you have all rights, consents, and legal bases needed to provide Customer Data to us and to use the Services in connection with your attendees, staff, and guests. You are solely responsible for your compliance with applicable privacy, marketing, and event laws.

5. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose or in violation of these Terms;
• Upload or process data you are not authorized to share, including sensitive personal data where prohibited;
• Attempt to gain unauthorized access to the Services, other accounts, or related systems;
• Interfere with or disrupt the integrity or performance of the Services;
• Reverse engineer, decompile, or attempt to extract source code from the Services except where permitted by law;
• Resell, sublicense, or provide the Services to third parties except as expressly allowed under your plan; or
• Use the Services to send spam or unsolicited communications unrelated to legitimate event operations.

We may suspend or terminate access if we reasonably believe you have violated these Terms or pose a security or legal risk.

6. Orders, fees, and payment

Paid plans, printer rentals or purchases, badge stock, shipping, and other fees are set out in your order, quote, invoice, or pricing page. Unless otherwise stated, fees are in U.S. dollars and exclude applicable taxes.

You authorize us (and our payment processors) to charge your selected payment method for amounts due. Late or failed payments may result in suspension of Services. Except where required by law or expressly stated in writing, fees are non-refundable once services or goods have been provided or shipped.

Estimates on our website are illustrative only and may not include shipping, taxes, rush fees, or custom work.

7. Hardware, shipping, and on-site use

If you rent or purchase printers or other hardware through BadgeRocket, risk of loss passes according to the shipping terms on your order. Rental equipment must be returned in good working condition (reasonable wear excepted) by the date specified. You are responsible for damage, loss, or failure to return rental equipment, and for using hardware safely and in accordance with manufacturer guidance.

On-site event outcomes depend on factors outside our control, including internet connectivity, power, venue constraints, volunteer staffing, and third-party registration systems. We will use commercially reasonable efforts to support your setup, but we do not guarantee uninterrupted check-in or printing at any event.

8. Third-party services and integrations

The Services may integrate with third-party registration, ticketing, or other platforms. Your use of those services is governed by their terms and privacy policies. We are not responsible for third-party products, availability, data accuracy, or security practices.

9. Intellectual property

We and our licensors own all rights in the Services, including software, branding, documentation, and design templates we provide (excluding Customer Data and your own trademarks or artwork). These Terms do not transfer ownership of any intellectual property to you.

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to access and use the Services for your internal event operations during your subscription or engagement term.

Feedback you provide may be used by us without restriction or compensation.

10. Confidentiality

Each party may receive non-public information from the other that is marked confidential or should reasonably be understood as confidential. The receiving party will use that information only to perform under these Terms and will protect it with reasonable care. Confidentiality obligations do not apply to information that is public, independently developed, or rightfully received from a third party without duty of confidentiality.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT CUSTOMER DATA WILL NEVER BE LOST OR CORRUPTED.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER BADGEROCKET NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

13. Indemnification

You will defend, indemnify, and hold harmless BadgeRocket and its affiliates, officers, and employees from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer Data; (b) your use of the Services; (c) your violation of these Terms or applicable law; or (d) disputes with your attendees, vendors, or event partners.

14. Term and termination

These Terms apply while you use the Services. You may stop using the Services at any time. We may suspend or terminate access for breach, non-payment, legal risk, or discontinuation of the Services.

Upon termination, your right to use the Services ends. Provisions that by their nature should survive (including ownership, confidentiality, disclaimers, limitations of liability, and indemnity) will survive.

We will make Customer Data available for export for a commercially reasonable period after termination of a paid account, subject to our retention practices and legal obligations, after which we may delete it.

15. Changes to these terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. Material changes may also be communicated by email or in-product notice. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

16. Governing law

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law principles. Exclusive venue for disputes arising under these Terms will be the state or federal courts located in California, and you consent to personal jurisdiction there, except where applicable law requires otherwise.

17. Miscellaneous

These Terms, together with any order forms and our Privacy Policy, are the entire agreement between you and us regarding the Services and supersede prior agreements on the same subject. If any provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices may be sent to [email protected].

18. Contact

Questions about these Terms? Contact us at [email protected].